Terms and Conditions

To the full extent permitted by law, SharpCV accepts no liability in contract, tort or otherwise (including liability for negligence), for loss or damage of any kind including without limitation, direct or indirect loss or damage, loss of business, revenue or profits, corruption or destruction of data, or any other consequential loss or damage arising out of your use or inability to use the website or in connection with any computer virus or system failure and SharpCV excludes any such liability even if SharpCV is expressly advised of the possibility of such damage or loss.

You will indemnify SharpCV against all costs, losses, expenses or other liabilities incurred by SharpCV arising from the use of our services and the SharpCV.co.uk and SharpCV.com websites.

This contract is written with the sole jurisdiction of the English courts and according to English Law.

These Terms and Conditions apply to all purchases and your use of SharpCV services is subject to the following terms and conditions.

Advance Payment

All payments are taken in advance of work undertaken on your behalf. As a result, those who use credit/debit cards or cheques for payment please note that your card will be debited/cheque banked prior to us starting work on your service. This is to ensure that your card is valid and that there is sufficient funds/credit in the account to pay SharpCV.

Your first appointment will normally be delivered within 7 working days of payment being received with your CV delivered up to 7 working days after your appointment. Subsequent revisions will be delivered up to 7 working days after you have detailed the revisions you would like made.

If your cheque/credit/debit card is not honoured by your bank/card issuer then your order will be suspended and the following conditions will apply: An invoice will be dispatched to you requesting payment for the full amount; you must send payment (as detailed on the invoice) in full within 14 days from the date on the invoice or the order will be cancelled. Once payment is received a new appointment will be made to deliver your service.

Where payment is made for the Quick CV Service, this service must be taken up and the Questionnaire returned within 90 days of the order.

The Quick CV will be normally be delivered 5-7 working days after receipt of the Questionnaire and any supporting information where the documentation is sent via email and up to 15 working days if documentation is sent via post.

Cancellations

All Services can be cancelled with full refund up to 7 working days after purchase without reason by you except where you have agreed to the service starting before the 7 working day cooling off period.

If you have placed an order and made an appointment that you subsequently wish to cancel the following cancellation rules apply:

Cancellation up to 7 working days following your order and prior to the service being commenced, a full refund will be granted.

Cancellation at least 5 working days prior to the service being commenced, 20% will be deducted from the refund.

Cancellation at least 3 working days prior to the service being commenced, 40% will be deduced from the refund.

Cancellation at least 2 working days prior to the service being commenced, 60% will be deducted from the refund.

Cancellation at least 1 working day prior to the service being commenced, 75% will be deduced from the refund.

Cancellation within 1 working day of the service being delivered will result in no refund being given.

Due to the level of research and preparation which takes place before an appointment, service will commence from the time you book your appointment and/or send in your materials to us - Not the day of the appointment itself.

Due to the nature of the materials sent after purchase with the Quick CV Service, this service is deemed to have commenced from the time the materials have been dispatched to you.

All Refunds will be returned to you within 30 days of Cancellation with an additional 5% deduction for costs incurred with processing/refunding the purchase.

Missed Telephone Appointments

Where a Telephone appointment is made for a consultation between a SharpCV Consultant and yourself, and you are late and/or miss the appointment set, you will be deemed to have forfeited your right to a consultation, and no refund will be made.

Missed Face to Face Appointments

Where a Face to Face appointment is made in an office location around the UK with a SharpCV Consultant and yourself, and you are late and/or miss the appointment you will be deemed to have forfeited your right to a consultation, and no refund will be made.

Interview Guarantee

The term "Interview Guarantee" is used by SharpCV to guarantee that will we support you until the CV that we prepare for you secures you an office or telephone interview with a prospective employer or recruitment agent. Support involves a free 15 minute telephone consultation to identify further enhancements to your CV, free CV amendments to boost chances of interview and additional support as determined by the Managing Consultant until you receive your first interview.

The Interview Guarantee covers clients who are making applications using the exact CV prepared by SharpCV to the job title/s specified on the Career Questionnaire or in writing prior to the commencement of the service as these are the roles your CV will have been tailored to.

As your CV needs time to work we ask that you make at least 30 applications to different prospective employers/recruitment agencies with specific, advertised positions and wait for at least 12 weeks after the date of your first application before claiming additional support under the terms of the Guarantee. If you have not received an invite to interview after this time, please put your request for additional support in writing enclosing copies of your rejection letters/emails along with a copy of the original application and advert you applied to sent to the following address: Managing Consultant, SharpCV, 27 Old Gloucester Street, London, WC1N 3AX. (Unfortunately due to the number of  documents required for evidence of your applications we cannot accept claims via email). If, after review of your claim we feel you are entitled to extra support we will also refund £2 to cover the cost of posting the documents to us (refund available on request).

Upon receipt of your letter we shall investigate your claim and contact you as soon as possible (up to 10 Working days).  We may then ask you for further evidence where required. Where we feel you are eligible for extra support until your first interview we offer the following:

Free Consultation

You are allowed one free 15 minute telephone consultation with a consultant of SharpCV to discuss how we can improve your CV.

Amendments to your CV

If you would like us to amend your CV you will be allowed a free revision of up to 10 lines of your CV in one session as requested by you. Any further amendments will be charged pro rata at a standard rate of £95 per hour subject to a £25 minimum charge. We will revise your CV subject to a minimum of 30 applications and 12 weeks between revisions until you receive your first interview.

We prepare CV's in a specific house style that we know works. If you change the CV the Consultant has prepared or insist the Consultant changes the house style (including changing the font, layout or content of the CV) for your CV, then you cannot claim extra support or revisions under the interview guarantee in the future as you will have deviated from our recommended style.

Exclusions

The Interview Guarantee does not cover those seeking Legal/Solicitor Training Contracts. Only one Interview Guarantee can be in place per client. Where a discount Second CV is purchased the Interview Guarantee applies to positions applied to with both CVs. The guarantee does not apply to speculative applications, where no vacancy is advertised by an employer. 


SharpCV is a Trading Name of Lydia Andal, SharpCV, 27 Old Gloucester Street, London, WC1N 3AX.

Express Delivery

Should you order an Express Delivery Service and your goods not be dispatched within 24 or 48 working hours of consultation we will refund you 100% of Express Delivery portion of your Service and dispatch your CV to you as soon as possible within normal delivery times (up to 7 working days). Working hours are 9am to 5pm Monday to Friday not including public holidays.

Should you decline this offer we will refund you 100% of the cost of the Service and discharge our commitments to you. By refunding 100% of the cost of the Service you will forfeit the right to receive your goods and will not receive a CV or any other items paid for which have been refunded.

Liability

We accept no liability for loss arising from your use of our services or website. You agree to indemnify us and keep us indemnified against all cost, expenses, losses, liabilities or proceedings arising from use or misuse by you of our services/website.

Disclaimer

Your CV is a subjective and creative instrument. SharpCV will prepare you a Professional CV with a clear and concise layout, based on the information submitted by you. By purchasing a CV Preparation from SharpCV, you are giving us creative freedom to prepare your CV as we see fit. As a result, once we have fulfilled our obligations under the "Interview Guarantee" SharpCV can take no responsibility for your further dislike or unhappiness at the outcome of your CV Preparation Service.

All advice offered by SharpCV consultants and on our websites is taken at your own discretion. Use of SharpCV services and website does not guarantee you career success or a new job offer. We accept no responsibility if you should suffer loss or damage as a result of taking our advice.

SharpCV Privacy Policy

Information submitted to SharpCV by you

All CVs and other services produced and delivered by SharpCV are produced from information supplied by the you. You are solely responsible for any information submitted by you to this site/our consultants. SharpCV will not be held liable for any misrepresentation resulting from false or dishonest information being supplied.

We will use information supplied by you (including, without limitation, sensitive personal data) to aid the process of providing you with career-related advice and services.

We sometimes use third party freelance consultants to help us deliver these services. As a result SharpCV processes and stores information (including without limitation, sensitive personal data) and passes this information to our consultants, in order to help deliver our services.

SharpCV will not sell your information to third parties.

Acceptance of these Terms and Conditions

By ordering a service from SharpCV/visiting our website, you are deemed to have accepted these Terms and Conditions.